Export Orders / International Deliveries
We also arrange delivery to European and International destinations.
We can arrange bespoke delivery solutions for you on very short notice. We pride our ability to find the most competitive delivery through our large network of delivery partners including national and international couriers, private hires and independents.
Please ensure all contact details are correct when processing your order. A member of our Customer Services team will review your order and be in touch with an accurate delivery cost within 24-48 hours. To ensure no commitment to your order please select Bank Transfer at checkout.
FREE Local Collection and Delivery Services
Local pickup – COLLECT FOR FREE
Collect from our business address:
AVEC VITRINE SUR 68 RUE SAINTONGE 17 BOULEVARD DU TEMPLE,PARIS 3,75003,PARIS
Orders are typically ready in under 1 hour but before arriving to collect your order please get in touch with us before coming.
Delivery Times
Deliveries are made Monday through Friday between 8 a.m. and 6 p.m. We provide a one-hour delivery window on the day of delivery so you can continue with other parts of your day as normal.
We aim to send out all orders within 24-48 hours of orders being placed and paid unless it is a busy period please allow an additional 7-10 working days. We always aim to keep our stock systems up to date however on some rare occurrences some items may be out of stock.
If your order is urgent, please email info@karahantradingbv.com and we will do our best to accommodate delivery requirements. Specific delivery times and weekend deliveries are available however we cannot guarantee these services.
Order Tracking
A tracking number and web link to the tracking website will automatically be emailed to you upon dispatch of your order. We will provide you with a one-hour delivery window on the day of your delivery so you can carry on with other parts of your day as normal.
Please ensure all contact details provided during checkout are accurate. There is usually an option to change your delivery date also in case something comes up. This will ensure it is as easy as possible for you, our valued customer, to receive your delivery when it is most convenient. We work closely with you to be able to provide you with the most convenient delivery.
Claims, Shortages and Damages
Please note all claims must be processed in writing by email or post. Please do not ask Customer Services to process any claims, shortages or damages over the telephone.
Damages: Whilst every effort is made to ensure you receive your goods in perfect condition, in a small number of cases damages can occur during transit. Any signs of damage MUST be noted whilst the driver is present, and you must inform us and sign for the goods as ‘damaged’ straightaway. We cannot process claims where it has been signed for without comment or as ‘unchecked’. For pallets, if there is significant damage to the goods you can refuse delivery, but please contact us first. For both cases please ensure to take photographic evidence.
Shortages: All deliveries are accompanied by an invoice (unless you are a drop shipping customer and have specifically requested no invoice with goods). Please check deliveries to this invoice and not your original web order as occasionally some items may sell out or be discontinued between the time you place your order and when it is dispatched. If goods appear on your original order but not on the invoice received with the goods, then they are out of stock and will have to be re-ordered at a later date when they are available. We apologise for any inconvenience this may cause. You will only ever be charged for what we dispatch. If you cannot find this invoice please contact us and we will supply a copy (please ensure you have checked thoroughly before requesting a new copy, including inside the cardboard flaps of all the boxes or attached to the exterior wrap on pallets).
If after you have received your order and checked it to the invoice with it, you still believe items are not present or damaged please contact us in writing within 3 working days from the date of delivery.